These terms apply when you buy a service from the online shop on paulmalin.com, such as the Google Ads audit. Please read them before you order. For anything I quote separately, the written scope and quote I send you sets out the terms instead.
Who you’re buying from
Paul Malin, a sole trader based in Harrogate, North Yorkshire. Email mail@paulmalin.com. How I handle your personal information is covered in the privacy policy.
What you’re buying
A professional service delivered online, as described on the product page at the time you order. Nothing physical is sent to you. For the Google Ads audit, that means a review of your account, a written report and a 30-minute video call.
Price and payment
Prices are in pounds sterling. If VAT applies, it is shown at checkout. You pay in full when you order, by card, Apple Pay, Google Pay or another method offered at checkout. If you choose a pay-later option such as Klarna or Clearpay, your agreement for that is with the provider and their terms apply.
Your order
When you place an order you’ll get a confirmation email. That email is when our contract starts. If I can’t take on your order for any reason, I’ll tell you and refund you in full.
What happens next
- Within 2 working days of your order, I’ll email you to ask for read-only access to the accounts I need and a few details about your business, such as rough margins.
- I’ll deliver your report within 5 working days of receiving everything I need.
- We then book your 30-minute call at a time that suits you both.
If access or information is delayed, the timings move by the same amount. If I haven’t been able to start within 60 days of your order because I’m still waiting on you, I’ll refund you and close the order.
What I need from you
Read-only access to the accounts the service covers, and honest, reasonably accurate information about your business. My findings can only be as good as the data and information I’m given. You can remove my access as soon as the work is done, and I recommend you do.
Cancelling
If you’re buying as a consumer (for personal rather than business use), you have 14 days from your order to cancel. If you ask me to start work within those 14 days and then cancel, you’ll pay for the work done up to that point and I’ll refund the rest. Once the service is fully delivered, the right to cancel ends.
If you’re buying for your business, you can cancel for a full refund at any time before you’ve given me access to your accounts. After that, work has started and the fee isn’t refundable, though if something has genuinely gone wrong, talk to me and I’ll be fair about it.
To cancel, email mail@paulmalin.com with your order number. Refunds go back to the payment method you used, within 14 days.
Credit against follow-on work
If you book further paid work with me within 30 days of receiving your report, the price you paid for the audit is taken off that work. The credit can only be used once and can’t be exchanged for cash.
Results and responsibility
My report is professional advice based on what I find in your accounts. I can’t guarantee particular results, because sales and ad performance depend on many things outside my control, including Google’s own systems. You decide which changes to make, and you remain responsible for your accounts and your ad spend.
Nothing in these terms limits liability that can’t be limited by law, such as for death or personal injury caused by negligence, or fraud. Otherwise, my total liability to you for an order is limited to the price you paid for it, and I’m not liable for indirect losses or lost profits. If you’re a consumer, this doesn’t affect your legal rights, including your right to a service carried out with reasonable care and skill.
Confidentiality and your report
I treat everything I see in your accounts as confidential and only use it to deliver your service. The report is yours to use in your business, including sharing it with your team or whoever manages your ads. Please don’t republish it publicly as your own work.
Problems and complaints
If you’re not happy with anything, email me first and I’ll do my best to put it right quickly.
Law
These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you’re a consumer living elsewhere in the UK, you can also bring a claim in your local courts.
Changes
I may update these terms from time to time. The terms that apply to your order are the ones shown when you placed it.